Nick Berardi’s Coder Journal

78 Responses to “Setting up iTunes on Windows Vista 64-bit”

1. whisp Says:
   February 8th, 2007 at 11:37 pm

   Maybe Apple designed it that way on purpose to conflict with microsoft products..

2. Nick Berardi Says:
   February 9th, 2007 at 7:58 pm

   I really have little doubt that is what they are doing, because the operating systems API has been stable for 6 months. In addition it has been 2 months since it was released as a gold version at the end of November.

3. Coder Journal : Apple iTunes 7.1 Released for Windows Vista Says:
   March 12th, 2007 at 8:23 am

   [...] may remember my previous article talking about how to install iTunes 7.0.x on Windows Vista x64. Well I am getting ready to install [...]

4. Solly Says:
   July 13th, 2007 at 2:29 am

   I’ve tried the above fixes, both this article’s and the vbscript.dll solution referenced with iTunes 7.3, and the cursed application still will not run in Vista Ultimate 64-bit. Prior versions had worked fine, but after this automatic update of iTunes, the program stopped running entirely. I received the useless “iTunes has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.” alert from Vista.

   Also, the “regsvr32 /u vbscript.dll” command, I receive an error message saying: “The module “\u” failed to load. Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .DLL files. The specified module could not be found.”

   Could you help me with these problems?

5. Nick Berardi Says:
   July 13th, 2007 at 7:22 am

   That is a very odd error. I believe it is happening because iTunes is crashing. Try doing a full uninstall then deleting the directories in the program files after the uninstall and try installing again.

   Apple seriously needs some Windows developers. Windows Vista x64 has been out for 9 months now, and Apple cannot even get the install working correctly.

6. Solly Says:
   July 13th, 2007 at 11:35 am

   That did the trick for the iTunes install, Nick - thanks very much!

   I got the same vbscript.dll error message, though, when I tried the unregister command line. Is there another way to close that door?

   You know, Apple FINALLY put out a great product with the iPod, (the first time they’d been cutting edge since the late 70s, in my opinion!), and iTunes is even a decent application - nothing special, but simple and straightforward. Why would they alienate the Windows 64-bit market so cavalierly? Granted, it’s a smallish market right now, but those of us on the 64-bit platform are there for a reason, and with Apple preparing to launch their new 32/64-bit hybrid platform, they aren’t making themselves very attractive as a company to any of those existing 64-bit users who might consider an Apple platform in the future. It’s the same butt-headed attitude that allowed DOS to leave Apple in the dust 30 years ago.

   From a programming standpoint, what are we talking about, really? How many programmers for how many days/weeks/months to create easy 64-bit functionality to iTunes - the keystone software component of their most widely-infiltrated and only “best-in-class” hardware product line?

   I would never own an Apple computer, but own a 60GB Video iPod, because I believe it’s the best personal music system out there - far better than Zune or Zen. There are likely millions of diehard PC users just like me in that respect, and Apple doesn’t seem to give a hoot in hell about that market share. I’d wager that the PC+iPod demographic dwarfs the Mac+iPod group by orders of magnitude. It’s a short-sighted business practice to say the least.

7. Coder Journal » Blog Archive » Apple wants Vista to run un-secured to install iTunes Says:
   July 24th, 2007 at 7:01 am

   [...] (2007-07-24): Many people have also found this article helpful in installing iTunes on Windows Vista x64, it is an easy hack that allows you to fool QuickTime in [...]

8. Paul Says:
   July 27th, 2007 at 5:32 am

   Thanks! After setting up the symlink, I had to run the iTunes installer twice (it failed first time) but it’s working fine now.

9. Andrew Gunn Says:
   August 1st, 2007 at 11:26 pm

   Hey I dont understand the steps once inside the cmd. ” Create a Quicktime folder in both Program Files (x86)” but there is only one. Do you mean both program and program x86. And do you do that manually via opening my computer or use a command.

   Then I don’t understand mklink /d (why d). I do understand the two file locations. Also do you use the ” in the commands or not.

   So to recap what you type in the cmd line.

   1. mkdir “c:\Program Files (x86)\ QuickTime

   This makes a folder here but what about in the other programs folder.

   2. mklink\d “c:\Program Files\QuickTime” “Program Files (x86)\QuickTime”

   IS THIS ALL ONE COMMAND?

   Please help!!! It make sense what your trying to do I just dont understand the instructions. Please email me to help.

   aagarchive@gmail.com

   THANKS
   Andrew

10. Nick Berardi Says:
    August 2nd, 2007 at 6:21 am

    Hi Andrew,

    (1) Step one you create a folder in the 32-bit directory.
    (2) Step two you create a symbolic directory link (that is what the /d is for) in the normal programs directory against the folder in step one. This will create the other program folder for you.

    You type it exactly as it is written with the quotes and all. Note that this is only for if you are using the 64-bit version of Vista, you do not need this with the 32-bit version.

    Nick

11. David Satterfield Says:
    August 7th, 2007 at 4:08 pm

    Hmm. I’ve installed iTunes 7.0.x on 3 Vista x64 machines and one Server2008 x64 Machine and have not had any of the problems folks have indicated. Guess I’ve been lucky.

    And No, I haven’t used the default directories for installing them.

12. Scott Hanselman's Computer Zen Says:
    August 16th, 2007 at 11:32 am

    Installing iTunes 7 on 64-bit Windows Vista…

    …

13. Nick Berardi Says:
    August 24th, 2007 at 10:20 am

    David,

    It could be the fact that you aren’t using the default directories which has saved you from this problem. Because this problem seems to only occur when you do use the default directories provided by itunes and quicktime.

14. Vincent Cohen Says:
    August 24th, 2007 at 10:57 am

    Hello,
    i was about to buy a Apple Ipod… did some research and ended up here.
    to be sure Itunes works i have downloaded it and tried your solution.

    in Command Prompt i get a error when trying to do :
    mklink\d “c:\Program Files\QuickTime” “Program Files (x86)\QuickTime”

    it says :
    ‘mklink’ is not recognized as an internal or external command,operable batch file or program

    did i do something wrong?
    Thanks in advance!

15. Nick Berardi Says:
    August 24th, 2007 at 11:25 am

    Are you using Windows Vista?

16. Vincent Cohen Says:
    August 24th, 2007 at 11:59 am

    I use Windows xp professional x64

17. Vincent Cohen Says:
    August 24th, 2007 at 12:03 pm

    Hmmm,
    Eventhoguh command prompt gave the error listed above^
    i just tried to install Itunes.

    Had a problem, but cant remember just completed the installation.
    No problems so far….

    It seems it works!!

    thanks!

18. MBN Says:
    September 1st, 2007 at 9:40 pm

    I have the same error message as Vincent Cohen, mklink is not recognized as an internal or external command…, but I am using Vista, and running cmd as an administrator. I’m stumped.

    What I’m trying to do is create a link so that my wife and I can share the same iTunes library, so that if I download a song she sees it whe she opens up iTunes under her profile, and vice versa. I had done this successfully with the journal command in XP, but can’t seem to get it to work in Vista. Can you help?

19. Nick Berardi Says:
    September 2nd, 2007 at 8:40 am

    Hi MBN,

    What version are you running. This could possible be a problem of Microsoft just not including certain tools in lower editions of the OS.

20. MBN Says:
    September 2nd, 2007 at 6:57 pm

    Hi, Nick. I’m using Vista Home Premium. Came preloaded on my Gateway laptop back in March.

    If in fact this version doesn’t have access to mklink, do you know of any other way I can achieve what I used to have with the journal command?

21. MBN Says:
    September 2nd, 2007 at 6:59 pm

    Also, it’s 32-bit, if that makes a difference.

22. bigjohn Says:
    September 10th, 2007 at 3:38 am

    please some one help me i got vista 64 and i just got a iphone it sucks i cant use it on my pc so im reading all this but when i tpye it in the commad prompt it says incorrect is there a way some one can show me what to type in thank you

23. Ed Greenfield Says:
    September 13th, 2007 at 12:29 pm

    I have Vista Ultimate x64. Before I read how to regsvr32 jscript.dll & vbscript.dll, I loaded Photoshop & an old version of AutoCAD onto the computer by downloading Microsoft’s free Virtual Computer 2007 & running it as Windows XP. They both loaded, but didn’t run that well (but they did run). When I saw how to do the above, I tried it on AutoCAD first. After unloading it from XP, I made the above changes and tried to load it into Vista. It wouldn’t take it. Said it is not 64 bit. So, I tried to put it back into XP, but now that wouldn’t take it either. It now said it’s not 64 bit. Now I can’t run it at all and I’m afraid to try it on Photoshop until I can get AutoCAD reloaded. Any suggestions?

24. Coder Journal » I have been a bad Blogger Says:
    September 14th, 2007 at 2:42 pm

    [...] Setting Up iTunes on Windows Vista 64-bit [...]

25. Steve G Says:
    September 26th, 2007 at 12:41 pm

    Thanks for the tips. They worked for me and itunes installed successfully.

    Everytime I do start the itunes program, a warning window appears, telling me that “itunes was not properly installed. If you wish to import or burn CDs, you need to reinstall itunes.” I click OK, the only option and I can use itunes.

    Is this a known issue? Not that i really want to import or burn anything, don’t want or need the message popping up. My wife is the only one using it and i know she’ll nag about it. Any solutions? Thanks!!!

26. Wayne McLemore Says:
    October 18th, 2007 at 5:19 pm

    Christoph H. Hochstätter wrote a mklink for windows xp 64 bit.

    http://www.hochstaetter.org/Software/mklink.aspx

27. Sharon Says:
    October 19th, 2007 at 1:28 am

    Thank you, I was able to get iTunes installed. And I too had to run it a second time before it took, but it worked. Now I’m having the same issue with my iPhone, it’s asking for a computer running a 32-bit version of Windows. Can you help?

28. Nick Berardi Says:
    October 19th, 2007 at 8:59 am

    There is no way to get the iPhone working on the 64-bit machine. I have had numerous readers try and fail. It is basically Apple just saying they don’t care about the consumer unless you use a Mac. Even though Windows users account for an overwhelming majority of iPod and iPhone sales.

29. Michael Baranik Says:
    October 27th, 2007 at 9:59 am

    I am running windows vista ultimater 64-bit, I-tunes is telling me it is not installed properly and I am not able to export or copy files…I can download and play fine…and even add to I-tunes with music with a CD..but I cannot export or inport ..recently when I had computer problems I exported all my I-tunes..now I cannot import them…do you know why………thanks michael

30. Slumberland Says:
    November 13th, 2007 at 4:12 am

    Bad news from the XP 64-bit front. Hochstäter’s MKLINK utility functions perfectly– but here is what “perfectly” means:

    “Little known is the fact, that junctions are functional in Windows versions 2000 and higher. This is an implementation of the Windows Vista MKLINK command for use on computers running Windows 2000, Windows XP or Windows 2003.
    “Even though symbolic links cannot be used in Pre-Vista Windows, you are able to create them on any NTFS drive. This makes sense on network drives hosted on a Vista computer or hard disks, which are dual booted into Vista and previous operating systems.”

    I can now use XP64 to CREATE a symbolic link… which is functional if and only if the file system is accessed by Windows Vista or later. Great for network drives. Useless for the task at hand.
    have two 64-bit machines, and this bug has surfaced again in iTunes 7.5. Any suggestions?

31. Slumberland Says:
    November 13th, 2007 at 5:27 am

    ahhhh… sorry I was having two different problems. MKLINK may have worked on my Vista machine, and I didn’t notice because I started getting the same error as Michael Baranik, “iTunes did not install properly. If you wish to….”, which I recognized as soon as I saw someone ELSE type it.

    Michael: if you haven’t already tried this, download the GEAR drivers:
    http://www.gearsoftware.com/support/drivers.cfm

    Is that blasphemy? Maybe there’s still a command-line solution. [crosses fingers and prays].

32. Omri Chaimovitz Says:
    November 13th, 2007 at 11:25 am

    I have tried installing iTunes on Windows Vista 64 bit several times and the program seems to install fine. Then, when I open iTuens, I get an error message to says (paraphrasing): itunes did not install properly. You will not be able to burn discs, itunes must be reinstalled.”

    All the other functions work fine, but it is true that I cannot burn CDs. I have uninstalled and reinstalled to no avail.

    Any thoughts?

    Thanks

33. Victoria Says:
    November 21st, 2007 at 1:33 am

    Thank you for your information. My troubles with itunes have been resolved!

34. matt mcleod Says:
    December 4th, 2007 at 1:01 am

    im having the same problem as Omri Chaimovitz, “error message to says (paraphrasing): itunes did not install properly. You will not be able to burn discs or import music, itunes must be reinstalled.” But oddly i have not had any problems, i can import music fine, if anyone could help it would be greatly appreciated.

35. MIMI Says:
    December 8th, 2007 at 10:32 am

    I HAVE WINDOWS XP 64 AND HAVE THE SAME PROBLEM TO THE POINT OF MULTIPLE FREEZES, AND FINALLY BEING ADVISED(BY GEEK SQUAD) TO UNINSTALL ITUNES. WOULD THIS WORK FOR MY XP64? ESPECIALLY SINCE THE UNINSTALL I CANNOT BURN A CD WITH OTHER PROGRAMS FOR SOME STRANGE REASON. PLEASE HELP!!!!!

36. Alan Says:
    December 13th, 2007 at 6:42 am

    It’s ridiculous that Apple still doesn’t have a true 64-bit version of Itunes. After seeing the rave reviews the Zune 2 is getting - Apple just lost a customer.

37. Elaine Says:
    December 14th, 2007 at 7:28 pm

    Does anyone know how to email Apple to complain about the Iphone not working on Vista 64? It seems that it may be helpful if we could inundate them with emails about this issue. I can’t seem to be able to find a way to email them!
    Thanks!

38. Nick Berardi Says:
    December 14th, 2007 at 9:22 pm

    Call apple care.

39. Rick Says:
    December 23rd, 2007 at 9:13 am

    I’ve found this fix also:
    http://tinyurl.com/3d2wpz

    It uses these drivers from Gear:
    http://tinyurl.com/7hw3q

    Anyone know if one or the other is a preferential solution to the x64/iTunes problem?

40. Rick Says:
    December 23rd, 2007 at 9:37 am

    Update. I installed the Gear drivers for the Vista/64 (Intel EM64T processor) and now when iTunes 7.5.0.20 starts up without the error. I have an Intel C2D processor.

    I already had the QuickTime folder in the x86 program folder with files in it, so the instructions here might have caused a problem unless I uninstalled QT first.

    Installing the gear driver may be the simplest and easiest solution if you already have 7.5.x already installed.

41. Lushbabe Says:
    January 6th, 2008 at 2:24 pm

    Thanks Rick thats solved my itunes problem x

42. Dan Says:
    January 16th, 2008 at 5:44 pm

    Just an FYI…

    There is a 64-bit version of iTunes available that works perfectly with Vista 64-bit. Apple just doesn’t mention it anywhere.

    To get this version you have to use a 64-bit browser to download iTunes. Just go download iTunes normally.

    (Apple tech support told me it is wise to remove ALL 32-bit Apple software from your machine first).

    Hope this helps anyone else… it was a hassle for me until I decided to call Apple tech support about it.

43. robert Says:
    January 21st, 2008 at 4:11 pm

    Thanks Dan. That is correct. I downloaded iTunes using my IE 64 bit browser and was given the version of iTunes that works for Ultimate. Once downloaded, I simply hit ‘repair’ and the ‘cannot burn’ issue went away.

44. Nick Berardi Says:
    January 21st, 2008 at 4:26 pm

    I think Dan may have found the solution. I updated the post to reflect your findings Dan.

45. Frank Says:
    February 14th, 2008 at 6:34 am

    Hello!

    I have now read everything I could find on the subject “iTunes problems in Vista 64-bit”, even called apple support twice, but with no luck!

    I have recently purchased a iPod Nano (3rd generation), and I am running Windows Vista Business 64-bit.

    My problem is that my iPod won’t show in iTunes. I know there are no problems with my iPod as I can use it on my laptop (Windows XP 32-bit). The iPod connects and on the screen I can see it’s charging and showing “Connected. Eject before disconnecting”. I have alsow tryed to manualy put it in “Disk Mode”, but it would’nt show as a disk on “My Computer”. The odd thing is that when I safely removes the iPod it says “Safely remove Apple iPod”. So the “drivers” are working fine. I have tryed using other programs as MediaMonkey (that supports iPods), but that did’nt help!

    Hopefully someone can help me! This is getting frustrating!

    Best Regards,
    Frank

46. Chris L. Says:
    February 26th, 2008 at 11:49 am

    Hello,

    My wonderful wife just got me a 16G itouch for Valentine’s Day. I am running Windows xp 64-bit professional. When I connect it to the usb port, there is an error “Please connect itouch to a 32-bit machine or a machine that is running Vista”.

    I have been looking for fixes to get my itouch to work (which lead me here) for hours…..

    It appears that the people running xp-64 are out of luck if they have an iphone or itouch.

    Does anyone know if there is a way to make it work? or maybe even a different itunes-like program that will allow me to use my new itouch?

    The only things i can think of to fix this is to;

    1. buy a 32-bit xp and partition one of my harddrives
    2. buy vista 64-bit and go that route
    3. return it and piss my wife off….. she even had it engraved :o(

    thanks for the help,
    Chris L.

47. Chris L. Says:
    February 26th, 2008 at 1:17 pm

    Hey guys and gals!!

    I just stumbled upon the fix to using an ipod touch or iphone when using windows xp 64-bit.

    It is fairly easy and the guy really did a great job of explaining the steps and shows multiple screenshots.

    http://yukichigai.googlepages.com/iphonex64

    Give it a shot…..i got my Ipod touch working with my xp-64!!

    Chris L.

48. TechWiz Says:
    February 27th, 2008 at 11:47 pm

    Ive found a simple way to make it work on Windows XP x64

    Simply download the x32 version from here using your 32 bit browser and then get the 64 bit installer from here.

    run the 32 bit installer and then open the 64 bit installer with WinRAR or a similar program and extract Bonjour.msi and AppleMobileDevices.msi (or something like that).

    open Add or Remove Programs (usually in Control Panel or can b accessed from Set Program Access Defaults link on the start menu) and uninstall Bonjour

    Run the 2 programs u just took out of the 64 bit installer (bonjour and applemobiledevices)

    Now u should have iTunes working with iPhone support however to get CD burning you must download GEARS 64 bit drivers from here.

49. Rhywun Says:
    March 4th, 2008 at 8:09 pm

    It’s now March 2008 and I for one cannot install iTunes or Quicktime on my new 64-bit Vista. The download file is called ‘iTunes64Setup.exe’. When I run it as myself or as administrator, I get the “iTunes requires QuickTime” error. I just switched back to Windows after 2 years on the Mac because of a similar deal-breaking problem (my Mac was rendered unusable) and now this. I’m about 5 minutes away from buying a Zune (or some other device). This is simply unforgivable.

50. Nick Berardi Says:
    March 5th, 2008 at 5:45 am

    Rhywun, I wouldn’t blame you. In fact the Zune is now my #1 audio player.

51. Rita Romano Says:
    March 6th, 2008 at 10:27 am

    I really don’t understand how to do this
    I’m so bad with computers. Could you please add my email address to explain it a bit more because I tried this one but I still didn’t understand.
    Sorry if I’ve caused any troubles.

52. Haley Says:
    March 27th, 2008 at 9:15 pm

    i have itunes 7.4 (i have a third generation nano it requires 7.4 itunes) and quicktime all downloaded succesfully and after every thing my computer says that i still need the correct software to get the songs from itunes onto my ipod…WHAT IS THE SOFTWARE I NEED?????

    ….Itunes 7.4
    ….Quicktime
    ……. What ELSE????????????????????????????

53. Jon Enroth Says:
    April 5th, 2008 at 9:30 pm

    At last! After months of trying each iTunes update to see if my Vista 64 bit system will finally recognize my iPod, I downloaded Vista Service Pack 1 last night. After it installed, I plugged in my iPod and it connected!

54. Nick Berardi Says:
    April 6th, 2008 at 8:08 am

    Jon,

    Well you know if Apple can’t get it working after 1.25 years then it’s time for Microsoft to step in and fix Apples product.

55. WTF Apple, Show Some Common Curtsy - Nick Berardi’s Coder Journal Says:
    April 11th, 2008 at 2:38 pm

    [...] you might have gathered from the title Apple has screwed up in this area yet again. In their never ending battle to try and forcibly get an install base, from some of their [...]

56. isoar4jc Says:
    May 28th, 2008 at 4:45 pm

    Will this work in Windows XP Pro x64 Edition?

57. Nick Berardi Says:
    May 29th, 2008 at 11:55 am

    No it requires linking which is only available for NTFS on Windows Vista and 2008

58. Samantha Says:
    June 10th, 2008 at 1:15 pm

    Help! I am trying to install i tunes on windows Vista Home Premium and it goes through the installation process then flashes up an error sayng ” that the sytem administrator has set policies to stop prevent this action” . I am the administrator and it is a home laptop, brand new. Any ideas? i have already tried setting up a new account and that did not work either. thanks

59. casey Says:
    June 10th, 2008 at 2:48 pm

    i download it, but it doesnt appear anywere on my system help!!!

60. chris Says:
    June 19th, 2008 at 6:58 pm

    Thanks for the help on getting this going. I clicked a bunch of links in return.

61. Jessica Says:
    July 9th, 2008 at 7:49 am

    Has anyone encountered problems with Vista AFTER going through the whole I Tunes debacle? After finally getting I Tunes worked out, Vista has crashed and it’s telling me that I have downloaded incompatible software. Not sure what to do!

62. Madeline Says:
    July 9th, 2008 at 5:36 pm

    I have windows Vista and I can download Itunes just fine but when I go to play a song it won’t play, and yes I have my sound on and yes I have it turned up. Dell, Microsoft, and Apple were no help to me, anyone have any suggestions?

63. Mike Says:
    July 14th, 2008 at 4:11 pm

    Itunes now has a 64-bit version installable.

64. JK Says:
    July 15th, 2008 at 10:54 am

    Vista Ultimate x64 SP1 w/ x64 iTunes:

    3gb Ram = No Worries

    4gb Ram = Crash/BSOD every day!!!! WTF Apple!?!

    (no its not the RAM… i have had it replaced 3 times, and the crash only shows up when there is more than 3gb of ram in the system!!)

65. JK Says:
    July 15th, 2008 at 11:02 am

    15.4″ Lenovo T61p
    256mb(dedicated) Quadro nVidia 570m
    2.0ghz Dual Core (core2 Duo)
    2gb Ram + 2gb Ram

    this machine is new’ish (purchased Chistmas 2007) with no trauma of any kind.

66. Shannon Says:
    July 26th, 2008 at 4:49 pm

    HELP! My command box, even signed in as an Administrator, says “you do not have sufficient privilege to perform this operation”

67. Teri Says:
    July 26th, 2008 at 5:26 pm

    Hey Nick!

    Amazing work on this. I have a question relating to QuickTime running on my Vista 64 bit machine. I haven’t been able to update my version of Quicktime since version 7.1.6 - every time I install a new version and try to launch it - I get an error saying that it’s only compatible with Windows version 2000 and later. I unchecked the run with Compatible in the Quicktime.exe - but that didn’t work.

    The only thing that has worked is running the symbolic link you mentioned in your article.

    My problem is basically that I can now launch QuickTime through the symbolic link, but most of my programs are trying to launch it through the normal (x86) location - therefore I get an error. Example: I use Maya constantly - and if I try to do a playblast, I get the error. If I have Quicktime open already (from the symbolic link) - it will work, but that’s the only way it seems to do so.

    Is there a way to make my default programs look for the Quicktime through the symbolic link Program Files directory? I would LOVE any suggestion you have.

    Thank you so much!

    - Teri

68. Robin Says:
    August 4th, 2008 at 5:43 pm

    Well i had the same issue as all those others.
    So i googled and came here :).

    Followed the procedure and downloaded Itunes again ( thought i had it ) and to my surprise it started dl-ing the 64 bit version.

    I use Firefox 3.0.1

    Just though i let you all know.

69. James Says:
    August 6th, 2008 at 4:45 am

    I have an issue in that if I try to run the windows installation I get a message that the windows installer cannot be accessed but I only get this message with Itunes. It wont let me upgrade through Itunes and it wont un-install ? Im running Itunes on a Vista 64 Home Premium edition.

    Very very frustrating

    Maybe the main tip will help but im climbing the walls already.

70. Lorna Says:
    August 10th, 2008 at 1:36 pm

    I have put the codes into the Command Prompt, and then closed the window. Do I need to leave it open, or is it ok to close it during the installation?

    Second question, how long does it take!?!?! I have dial-up, but all other updates and praograms that I have downloaded were faster than this. I can only get it to download so much before my internet connection times out. Help!

71. Lui Wallentin Gøttler Says:
    August 14th, 2008 at 9:52 pm

    Hi

    This were great advise. Especially the update regarding downloading iTunes via the 64bit browser.

    Thank you

72. skadas4 Says:
    August 22nd, 2008 at 5:06 pm

    i have the same issue as James above.. i get a windows installer error message when trying to download or uninstall itunes, although quicktime installs fine along with any other software. help?? you can email me at skadas4@gmail.com please…

73. Robert Says:
    September 4th, 2008 at 10:24 am

    I had been having trouble with the same as everyone above. I had loaded itunes from a stick and could not get it to work right. I then loaded it from the internet THRU a 64 bit system and it worked great. I am syncing now. Thanks for the help with this.

74. James Says:
    September 23rd, 2008 at 2:44 pm

    I have an issue in that if I try to run the windows installation I get a message that the windows installer cannot be accessed but I only get this message with Itunes. It wont let me upgrade through Itunes and it wont un-install ? Im running Itunes on a Vista 64 Home Premium edition.

    Has anyone got a fix for this. All other programs install/uninstall ok its only Itunes that I have an issue with. I am trying to install the 64 bit version.

75. Phil Says:
    September 23rd, 2008 at 9:47 pm

    I have a similar problem with iTunes as one mentioned (and resolved) above, except mine is on Vista 32-bit. I’m really hoping you can help me with this so I don’t pull the rest of my hair out!

    I’m running Vista 32-bit, and I had iTunes 7.7.1 installed and running fine. I just installed iTunes 8, and now every time I try to run iTunes, I get a message window that says the following:
    1. “Preparing to install”
    2. Then it says, “Please wait while Windows configures iTunes”
    3. Then it says, “You must restart your system for the configuration changes made to iTunes to take effect”

    I’ve tried uninstalling iTunes and every piece of Apple software, then reinstalling iTunes 8… but I still get the same messages every time I try to run it. I’ve tried starting iTunes from the desktop icon as well as Start/All Programs/iTunes/iTunes… still no good. I’ve tried switching User Account Control on and off, switching antivirus and firewall off. I’ve gone into msconfig and disabled everything except iTunes and QuickTime and rebooting… still no luck. After 3 calls to Apple support, including Level 2 support, they’ve given up.

    If anyone can help me figure this out, I will be eternally grateful! I did go back to iTunes 7 and it ran fine again, but alas I must have iTunes 8 in order to sync with my new iPod 120GB… it won’t work with anything pre-iTunes 8. Thanks for any help you can provide. I’m willing to try anything to get this working!

76. Phil Says:
    September 24th, 2008 at 8:46 am

    I will add this update to the post directly above… I just discovered this morning that, even though iTunes 8 will not start when I click any of the iTunes icons, it DOES start up when I connect my iPod to my PC. Does this make sense at all? Could this maybe give a clue as to how to fix the other problem?

77. Joy Says:
    September 30th, 2008 at 5:44 pm

    I have tried installing quicktime on my new 64 bit vista computer, to no avail. After several abortive attempts yesterday, I found your page and downloaded quicktime using the 64 bit version of IE.
    I’m still getting the same message as yesterday…”Another installation is in progress. You must complete that installation before continuing this one.” I did a system restore to before I downloaded the first copy of quicktime yesterday and I have no idea what it’s referring to.
    Any ideas would be most welcome. Thank you.

78. PointBlank Says:
    October 4th, 2008 at 4:02 pm

    Plain and simple. Apple does not care if it runs on Windows or not. Does not matter if you call their support either. They say well it works on OSX 10.x you should try running a mac instead. Screw them, I will never use Itunes again.

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