Comments on: Mozy Backup Review http://www.coderjournal.com/2007/04/mozy-backup-review/ while(!(succeed = try())); Tue, 07 Oct 2008 17:27:57 +0000 http://wordpress.org/?v=2.6.2 By: Gert Poulsen http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-15808 Gert Poulsen Tue, 23 Sep 2008 13:14:24 +0000 http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-15808 I have to disagree with Ted. I have has absolutely no problems with mozy and I have been using them for 2 years. They have even helped me make a startup script for windows to trigger my backup. great service, great product. I wrote a small article about the advantages using online backup in general. I think you should take a look at my site. http://www.internet-backup-service.com I have to disagree with Ted. I have has absolutely no problems with mozy and I have been using them for 2 years. They have even helped me make a startup script for windows to trigger my backup. great service, great product.

I wrote a small article about the advantages using online backup in general. I think you should take a look at my site. http://www.internet-backup-service.com

]]> By: Ted Wilson http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-13367 Ted Wilson Thu, 21 Aug 2008 14:42:00 +0000 http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-13367 Lousy customer service/support. I had the Pro service for over a year. During that time, at least monthly, uploads would not be accomplished and I had re-install the software. Inconvenient to say the least. Then disaster struck. Hard Drive failure. All my business records were backed up to Mozy. So no problem I thought. The computer tech said he may be able some but not all data and suggested I request the DVD backup from Mozy. I ordered those DVDs on June 23, 2008. The Mozy website said I takes 48 hours to send out the DVD. Seven (7) days later no DVDs. Called Mozy who said my request was being handled. When do I get the DVDs? Customer service replies,"When we get to it." More calls and emails. Same reply.July 11, 2008 DVDs delivered. Eighteen (18) days after our request. The DVDs are labeled Mozypro, date 07-02-2008, Restore: Vol. 1 of 2. The FedEx label shows they were held until July 10, 2008 and shipped overnight. Why the long delay. Again, no one at Mozy can explain. The customer service is department is a prime example of how NOT to treat customers. Yes, I have all the emails, chat records, etc. to backup this posting. As has been said so many times, Buyer beware! Lousy customer service/support.
I had the Pro service for over a year. During that time, at least monthly, uploads would not be accomplished and I had re-install the software. Inconvenient to say the least.
Then disaster struck. Hard Drive failure. All my business records were backed up to Mozy. So no problem I thought. The computer tech said he may be able some but not all data and suggested I request the DVD backup from Mozy.
I ordered those DVDs on June 23, 2008. The Mozy website said I takes 48 hours to send out the DVD. Seven (7) days later no DVDs. Called Mozy who said my request was being handled. When do I get the DVDs? Customer service replies,”When we get to it.” More calls and emails. Same reply.July 11, 2008 DVDs delivered. Eighteen (18) days after our request. The DVDs are labeled Mozypro, date 07-02-2008, Restore: Vol. 1 of 2. The FedEx label shows they were held until July 10, 2008 and shipped overnight. Why the long delay. Again, no one at Mozy can explain.
The customer service is department is a prime example of how NOT to treat customers.
Yes, I have all the emails, chat records, etc. to backup this posting.
As has been said so many times, Buyer beware!

]]> By: Ray U. http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-13034 Ray U. Sun, 17 Aug 2008 14:02:49 +0000 http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-13034 I have been sticking with Mozy for close to a year now.... Ever since they upgraded their mozypro software from ver8.1xx I have had problems... connection errors... 1, 4, 6..... I am on a first name basis with a good part of their support staff, and while they are nice folks they offer little in the way of a solution to my problem. The answer I keep getting is that there is a known glitch in their system, to please be patient and the developers are working on it..... Apparently this glitch does not effect everyone, but those of us that it does only see 1 in 5 or 1 in 6 successful backups.... I have been loyal to Mozy through the 8-9 months of this issue... and they have been quite generous in offering me additional months of service for free.... but unfortionatly they are not solving the issue of maintaining current backups.... Im afraid I will be looking for other service if they do not remedy this problem. I have been sticking with Mozy for close to a year now…. Ever since they upgraded their mozypro software from ver8.1xx I have had problems… connection errors… 1, 4, 6….. I am on a first name basis with a good part of their support staff, and while they are nice folks they offer little in the way of a solution to my problem. The answer I keep getting is that there is a known glitch in their system, to please be patient and the developers are working on it….. Apparently this glitch does not effect everyone, but those of us that it does only see 1 in 5 or 1 in 6 successful backups…. I have been loyal to Mozy through the 8-9 months of this issue… and they have been quite generous in offering me additional months of service for free…. but unfortionatly they are not solving the issue of maintaining current backups…. Im afraid I will be looking for other service if they do not remedy this problem.

]]> By: Scot http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-9078 Scot Thu, 03 Jul 2008 21:59:37 +0000 http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-9078 I highly recommend waiting for Carbonite'e new Apple compatibility. It took Mozy six emails and an online chat before they finally corrected the situation. I won't use Mozy again. I highly recommend waiting for Carbonite’e new Apple compatibility. It took Mozy six emails and an online chat before they finally corrected the situation. I won’t use Mozy again.

]]> By: Ralph Prescott http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-2762 Ralph Prescott Sun, 06 Apr 2008 13:34:41 +0000 http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-2762 I signed up for Mozy and paid a year in advance on March 24,2008 and there have been 23 attempts to backup of which 11 were successful. At this rate I will not renew my subscription nor can I recommend this service. I signed up for Mozy and paid a year in advance on March 24,2008 and there have been 23 attempts to backup of which 11 were successful. At this rate I will not renew my subscription nor can I recommend this service.

]]> By: Nick Berardi http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-1810 Nick Berardi Thu, 13 Mar 2008 15:16:25 +0000 http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-1810 I am unsure about the incremental backups. I want to say YES, but I don't have a definite answer. I am unsure about the incremental backups. I want to say YES, but I don’t have a definite answer.

]]> By: Jay http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-1803 Jay Thu, 13 Mar 2008 13:25:48 +0000 http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-1803 thanks for the response. any response to the other part of the question regarding incremental backups? If i have a 1gb pst file that changes it has to backup the full file again right? thanks for the response. any response to the other part of the question regarding incremental backups? If i have a 1gb pst file that changes it has to backup the full file again right?

]]> By: Nick Berardi http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-1802 Nick Berardi Thu, 13 Mar 2008 12:59:11 +0000 http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-1802 Hi Jay, I think you are looking at two different things. The 1.5 MB/sec is your ceiling for you data connection in to your house. For instance I have Verizon FiOS with 15 MB/sec, however Mozy says my possible connection is 1.5 MB/sec. You can adjust this to your liking, but I normally keep the default. But then you have the, what gamers referrer to as the ping rate, between your home computer and the server computer. This depends on all the DNS and gateway hops that your computer needs to make between your computer and the server. So the number is probably correct, in combination you are on their free server which is probably overloaded with connections. For instance I usually see anywhere from 500 to 800 KB/sec on my account that I pay $4.95 per month for. And on my Pro account which you pay by GB, I see about 500 to 1000 KB/sec. It is the same reason when you go download something from download.com you never see your full bandwidth speed. You usually get rates around 150 - 200 KB/sec. Even though my home connection theoretically can handle 15 GB/sec, I am at the mercy of the server providing the data and what it can handle. Hope this helps. Hi Jay,

I think you are looking at two different things. The 1.5 MB/sec is your ceiling for you data connection in to your house. For instance I have Verizon FiOS with 15 MB/sec, however Mozy says my possible connection is 1.5 MB/sec. You can adjust this to your liking, but I normally keep the default.

But then you have the, what gamers referrer to as the ping rate, between your home computer and the server computer. This depends on all the DNS and gateway hops that your computer needs to make between your computer and the server. So the number is probably correct, in combination you are on their free server which is probably overloaded with connections. For instance I usually see anywhere from 500 to 800 KB/sec on my account that I pay $4.95 per month for. And on my Pro account which you pay by GB, I see about 500 to 1000 KB/sec.

It is the same reason when you go download something from download.com you never see your full bandwidth speed. You usually get rates around 150 - 200 KB/sec. Even though my home connection theoretically can handle 15 GB/sec, I am at the mercy of the server providing the data and what it can handle.

Hope this helps.

]]> By: Jay Waller http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-1791 Jay Waller Thu, 13 Mar 2008 02:01:55 +0000 http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-1791 What bandwidth do you guys get with the free 2gb version of Mozy? I have a constant 1.5Mb/sec connection which is 187KB/sec and it usually backs up at around 350Kb/sec which is only 43KB/s. even though the initial setup test indicated 1.4Mb/sec. I have heard that the Pro version offers faster uploading speeds...what are you guys seeing on a normal basis? Also, if my email file grows by a few kilobytes does it re-upload the entire PST file? Thanks in advance and thanks for the review of Mozy. What bandwidth do you guys get with the free 2gb version of Mozy? I have a constant 1.5Mb/sec connection which is 187KB/sec and it usually backs up at around 350Kb/sec which is only 43KB/s. even though the initial setup test indicated 1.4Mb/sec.

I have heard that the Pro version offers faster uploading speeds…what are you guys seeing on a normal basis? Also, if my email file grows by a few kilobytes does it re-upload the entire PST file?

Thanks in advance and thanks for the review of Mozy.

]]> By: Nick Berardi http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-1697 Nick Berardi Mon, 10 Mar 2008 03:13:35 +0000 http://www.coderjournal.com/2007/04/mozy-backup-review/#comment-1697 Hi Bill, That is actually a limitation set by your browser not Mozy. It can easily be overridden in Firefox and even in IE, or with a download tool. Nick Hi Bill,

That is actually a limitation set by your browser not Mozy. It can easily be overridden in Firefox and even in IE, or with a download tool.

Nick

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